By placing an order through the Huntsville Food Hub, you agree to the following terms:

1. Ordering Window Orders may only be placed during the open shopping window (Thursday-Sunday at midnight). Once placed, orders are final.

2. Product Availability All products are offered on a first-come, first-served basis and are subject to availability. Items may be removed if producers are unable to fulfill due to weather or other unforeseen issues.

3. Pickup Policy Orders must be picked up during the designated window (Tuesdays, 4–6:15pm). Unclaimed orders will be held for one day and are non-refundable.

4. Payment Terms All payments must be made in full at checkout. We use secure third-party payment processors to handle transactions. A Hub service fee of 20% is added to all orders. You can learn more about the fee here.

5. Quality & Concerns While we aim to ensure product quality, food is a living product and variations occur. If something is wrong with your order, you must contact us at hello@huntsvillefoodhub.com within 24 hours of pickup for review.

6. Code of Conduct We reserve the right to deny service to anyone who violates our policies, disrespects staff or vendors, or misuses the platform.

SMS & Email Terms of Service

Huntsville Food Hub, LLC Huntsville, Alabama Effective Date: April 14, 2026

By subscribing to text messages or email communications from Huntsville Food Hub, LLC ("we," "us," or "our"), you agree to these Terms of Service. Please read them carefully before opting in.

1. Program Description

Huntsville Food Hub, LLC sends SMS and email communications to keep subscribers informed about:

• Order confirmations, updates, and pickup reminders

• Hub announcements and operational updates

• Producer news and seasonal availability notices

• Market schedule changes or closures

• Community events and educational opportunities

Message frequency will vary based on order activity and Hub operations. You can generally expect no more than a few messages per week.

2. How to Opt In

SMS: You may opt in by providing your mobile phone number at checkout, on our website sign-up form, or by texting START to our designated number. By providing your number and opting in, you expressly consent to receive text messages from Huntsville Food Hub, LLC.

Email: You may opt in by subscribing through our website or providing your email address at the time of account creation or checkout.

3. How to Opt Out

SMS: To stop receiving text messages at any time, reply STOP to any message we send. After opting out, you will receive one final confirmation message. You may re-subscribe at any time by texting START.

Email: To unsubscribe from email communications, click the "unsubscribe" link included in any email we send, or contact us directly.

4. Message & Data Rates

Standard message and data rates from your mobile carrier may apply to SMS messages. Huntsville Food Hub, LLC does not charge for text messages, but your carrier's rates will apply. For questions about your plan, contact your carrier.

5. Supported Carriers

Our SMS program is available through most major U.S. carriers. We are not liable for delayed or undelivered messages due to carrier limitations or network issues beyond our control.

6. Help

For assistance, reply HELP to any SMS message or contact us at:

Huntsville Food Hub, LLC Stovehouse Development, Huntsville, AL hello@huntsvillefoodhub.com

7. Changes to These Terms

We reserve the right to update these Terms of Service at any time. Changes will be communicated via our website or through direct notice. Continued use of our messaging programs following any update constitutes acceptance of the revised terms.

SMS & Email Privacy Policy

Huntsville Food Hub, LLC Huntsville, Alabama Effective Date: April 14, 2026

This Privacy Policy explains how Huntsville Food Hub, LLC collects, uses, and protects personal information provided in connection with our SMS and email communications programs.

1. Information We Collect

When you subscribe to our SMS or email communications, we collect:

• Your mobile phone number (for SMS) and/or email address

• Your name, if provided at the time of sign-up or account creation

• Order-related information necessary to send relevant notifications

• Opt-in and opt-out records for compliance purposes

2. How We Use Your Information

We use the information collected solely to:

• Deliver the communications you have subscribed to receive

• Send order-related notifications and Hub updates

• Maintain records of consent and communication preferences

• Improve our messaging programs and customer experience

3. We Will Never Sell or Share Your Information

Huntsville Food Hub, LLC will never sell, rent, trade, or otherwise transfer your phone number, email address, or any personal information to third parties for marketing purposes or any other purpose. Your contact information is used exclusively to communicate with you on behalf of Huntsville Food Hub, LLC, and nothing else.

We do not share your personal information with advertisers, data brokers, or any outside organizations that may use it for their own purposes.

4. Limited Service Provider Access

In order to operate our messaging programs, we work with trusted technology platforms (such as email delivery services and SMS providers) that act as service providers on our behalf. These providers:

• Access only the minimum information necessary to deliver messages

• Are contractually prohibited from using your data for any purpose other than message delivery

• Do not have permission to sell, share, or use your information independently

These service relationships do not constitute "selling" or "providing" your data to third parties under any applicable definition.

5. Data Retention

We retain subscriber contact information for as long as you remain opted in to our communications. If you opt out, we retain a record of your number or email address solely to honor your opt-out preference and prevent future messages. You may contact us to request deletion of your information at any time.

6. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. No system is entirely immune to security risks, but we are committed to responsible data handling practices.

7. Your Rights

You have the right to:

• Opt out of SMS or email communications at any time (see Terms of Service, Section 3)

• Request access to the personal information we hold about you

• Request correction or deletion of your information

To exercise any of these rights, contact us at hello@huntsvillefoodhub.com.

8. TCPA Compliance

Our SMS program is operated in compliance with the Telephone Consumer Protection Act (TCPA) and applicable FCC regulations. We obtain express written consent before sending marketing or informational text messages and honor all opt-out requests promptly.

9. Changes to This Policy

We may update this Privacy Policy as our practices evolve. Any material changes will be communicated through our website or via direct notice. The effective date at the top of this document reflects the most recent revision.

10. Contact Us

Questions about this Privacy Policy or our data practices? Reach us at:

Huntsville Food Hub, LLC, Huntsville, AL hello@huntsvillefoodhub.com